Reception and routing
Greets callers, works out what they need and transfers them to the right person or department. Takes a message when nobody is free.
AI Voice Agents
AI voice agent development that answers, books and follows up on every call
Prilient builds AI voice agents that pick up your phone line, answer questions and book appointments straight into your calendar. The same agents call customers back for reminders, confirmations and payment follow-ups. Our AI voice agent development runs on our own AI Agents Platform, so you start from agents that already work.
- Built and run from Vaishali Nagar, Jaipur
- Registered Principal Entity on India's DLT
- Human handoff on every call
Front deskWith a patient
Line busy
Incoming callRinging… caller waiting
Why teams add a voice agent
Stop losing callers to busy lines and after-hours voicemail
Many calls to a clinic or small business arrive while the front desk is busy with someone in person. The caller hangs up and books somewhere else. Outbound work suffers too: reminder calls and payment follow-ups are the first tasks dropped on a busy day.
An AI voice agent takes the routine share of those calls, at any hour, in parallel. Your staff handle the calls that need a person, with the context already captured.
- Every call answered, including lunch hours, weekends and holidays
- Routine questions handled without putting anyone on hold
- Reminders and follow-ups made on schedule, not when someone has a spare minute
- A clear summary and transcript of every call for your team
Inbound and outbound
AI voice agent development for incoming calls and outbound follow-ups
Inbound calls
Answers to common questions
Timings, location, fees, services, documents to bring. Answers come only from the knowledge you approve.
Booking and rescheduling
Checks live availability, books the slot and sends a confirmation. Handles reschedules and cancellations the same way.
Outbound calls
Reminders and confirmations
Calls a day or a few hours before an appointment, confirms attendance and offers a new slot if the customer can't make it.
Payment reminders
Polite reminders for dues and EMIs, with the amount and due date, and an option to talk to your team. Powered by our Debt Collection Agent.
Lead follow-up
Calls back new enquiries from your website or ads, asks your qualifying questions and books a meeting for your sales team.
How it works
What happens on a call, step by step
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The call connects
A customer dials your existing number or a new one. The agent picks up straight away and says it is an AI assistant.
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The agent listens and understands
Speech is transcribed in real time. The agent identifies the intent, such as booking, a question, or a request for a person.
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It answers or takes action
It replies from your approved knowledge, or it checks the calendar, books the slot or updates the record.
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It hands off when it should
If the caller asks for a human, sounds upset or needs something out of scope, the agent transfers the call with a short summary.
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Everything is logged
The transcript, summary, outcome and any booking appear in your dashboard and, if connected, in your CRM.
Sample call
Demo script · fictional caller
- Agent Good morning, you've reached the clinic. I'm the clinic's AI assistant. How can I help?
- Caller Hi, I want to see the dentist this week. I have a toothache.
- Agent I'm sorry to hear that. I can book you with the dentist. Is Thursday at 11 am or Friday at 4 pm better?
- Caller Thursday works.
- Agent Done. Can I have your name and the number to send the confirmation to?
- Caller Priya Sharma, this number is fine.
- Agent Thank you, Priya. You're booked for Thursday at 11 am. You'll get a confirmation message now and a reminder the day before. If the pain gets worse before then, I can connect you to the front desk.
Sample call (demo script, fictional caller)
A booking call, start to finish
This is a demo script. The caller is fictional. On a real call, the agent reads availability from your calendar, writes the booking back and sends the confirmation through the channel you choose.
Want to hear it for yourself? Talk to our AI Receptionist in your browser.
Today's appointments
Illustration
AI receptionist for clinics
An AI receptionist for clinics that keeps the front desk free for patients
Clinics and hospitals get the same calls all day: "Is the doctor in today?", "Can I move my appointment?", "What are your fees?". An AI receptionist for clinics answers these, books and reschedules, and passes anything clinical to your staff.
We build for clinics in India and for practices in the US and UK. The agent never gives medical advice. It routes urgent or clinical calls to a person, following the rules you set.
New and repeat bookings
Books by doctor, department or service, with the slot lengths you use.
Fewer no-shows
Reminder and confirmation calls before each appointment, with an easy reschedule option.
Safe escalation
Words you choose, such as "emergency" or "chest pain", can trigger an instant transfer or your emergency message.
After-hours cover
Takes bookings and messages at night and on Sundays, and gives out your emergency contact.
Follow-up calls
Post-visit check-ins, report-ready calls and vaccination or review reminders.
Patient data handled with care
Only the details needed for the booking are collected. Access and retention are agreed with you before launch.
For US practices that handle protected health information, we review HIPAA requirements, including BAAs and hosting, during scoping.
Languages
Speaks the way your customers speak
Our voice agents speak English, Hindi and Hinglish.
English
Clear English for India, the US, the UK and the UAE, with a voice that suits your brand.
Hindi and Hinglish
Natural Hindi, and the mixed Hindi-English most Indian callers actually use.
Your script, your tone
Greeting, name, pace and phrases are set by you. The agent can switch language when the caller does.
Works with what you have
Keep your number and connect your calendar and CRM
The agent can sit on your current number through call forwarding, or on a new local or toll-free number. It connects to the tools where your bookings and customer records already live.
Telephony
- Call forwarding from your existing line
- New local or toll-free numbers
- SIP trunk to your office phone system
Calendars and booking
- Your calendar through its API
- Your clinic or booking software through its API
CRM and helpdesk
- Your CRM and helpdesk through their APIs
- Webhooks and REST APIs for your own systems
Messaging
- SMS confirmations (DLT-registered templates in India)
- WhatsApp confirmations, see WhatsApp AI chatbots
AI and speech
- Real-time speech-to-text
- Natural text-to-speech voices
- Leading commercial and open-weight language models, chosen per use case
Control
Your team stays in charge of every conversation
Warm transfer to a person
The agent transfers the call with a spoken or on-screen summary, so the caller never repeats themselves. If nobody answers, it takes a message and creates a callback task.
Recording with notice
Calls can be recorded and transcribed for quality and training. A short notice at the start tells the caller. Recording and retention settings are agreed with you before launch.
Clear AI disclosure
We set the agent to say it is an AI assistant at the start of the call. Callers can ask for a person at any time.
- Consent recorded before promotional calls
- Opt-out honoured immediately and synced to your lists
- Calls only within permitted hours
- Transactional reminders kept separate from marketing
- Every call logged with outcome and time
Compliance
Outbound AI calls that follow the rules in India and abroad
India: DLT, TRAI and DND
In India, businesses that send commercial calls or SMS must register on TRAI's DLT platform as a Principal Entity. Prilient is registered as a Principal Entity itself, so we know the process first-hand.
We help you register your entity and message templates, and we design outbound campaigns around the rules. Promotional calls use the 140 number series, and service or transactional calls use the 1600 series where required. Numbers on the DND register are respected, and consent is recorded.
US, UK and elsewhere: consent first
In the US, calls made with an AI-generated voice are treated like prerecorded calls, so they generally need the person's prior consent. The UK and EU have their own rules on marketing calls and personal data.
We build outbound flows with consent capture, opt-out on every call and calling-hour limits. We are not your lawyers, so please confirm your campaign with your own legal advisor.
Measuring success
The numbers we track from week one
We agree on the baseline with you before launch, then report on the same metrics every week in your dashboard.
Answer rate
Share of incoming calls picked up, including after hours.
Resolution rate
Calls fully handled by the agent, with no transfer needed.
Bookings and confirmations
Appointments booked, rescheduled and confirmed by the agent.
Handoff quality
Transfers that reached a person, and time to callback when they didn't.
Proof
Built on our own platform
Our own product
Prilient AI Agents: six agents, one platform
Our AI Receptionist, Appointment Setter and Debt Collection Agent are complete and demo-ready. Your voice agent starts from them.
- Multi-tenant
- Agent handoff
- Conversations API
How an AI voice agent compares
| Task | Phone menu (IVR) | Front desk only | AI voice agent with handoff Our approach |
|---|---|---|---|
| Understands callers in their own words | No, keypad menus | Yes | Yes |
| Answers at night and on holidays | Recorded messages only | No | Yes |
| Handles many calls at once | Queues callers | One at a time | Yes |
| Books into your calendar | No | Yes | Yes |
| Makes reminder and follow-up calls | No | When time allows | On schedule |
| Handles complex or sensitive calls | No | Yes | Hands them to your team |
FAQs
AI voice agent questions, answered
What does AI voice agent development involve?
We map your call types, write the agent's knowledge and rules, connect your phone line, calendar and CRM, and test with your team. Because we start from our existing AI Agents Platform, most of the work is configuration and integration rather than building from scratch.
Can the AI receptionist use our existing phone number?
Yes. You can forward your current number to the agent, all the time or only when the line is busy or after hours. You can also take a new local or toll-free number for the agent.
What happens when a caller wants to speak to a person?
The agent transfers the call to the right person with a short summary, so the caller does not repeat themselves. If nobody picks up, it takes a message and creates a callback task for your team.
Which languages can the AI calling agent speak?
The agents speak English, Hindi and Hinglish, the mixed Hindi-English many Indian callers use. They can switch language mid-call when the caller does.
Is an AI receptionist for clinics safe for patient calls?
The agent never gives medical advice. It books, reschedules and answers practical questions, and it sends urgent or clinical calls straight to your staff. We collect only the details a booking needs and agree access and retention with you before launch.
Is AI outbound calling legal in India?
Yes, when it follows TRAI's rules. The business must be registered on DLT, and calls go out on the right number series. Promotional calls also need consent and must respect the DND register. Prilient is a registered Principal Entity on DLT and designs campaigns around these rules.
Can we use an AI calling agent for customers in the US or UK?
Yes, with consent. In the US, AI-voice calls are treated like prerecorded calls and generally need prior consent, and the UK has its own marketing-call rules. We build consent capture and opt-out into the flow, and your legal advisor should confirm each campaign.
How is an AI phone answering service different from an IVR menu?
An IVR asks callers to press keys and can only route them. An AI voice agent understands what the caller says, answers the question and completes tasks like booking, then hands off to a person when needed.
Hear your own AI receptionist before you commit
Tell us about your calls. We'll show you the agent handling them, in a free 30-minute session.
Free 30-min call · NDA on request · Based in Vaishali Nagar, Jaipur